Terms of sale

These terms govern the sale of the subscription to the LIORA service, published by Hugo BILLAUX EI. They apply to every subscription, to the exclusion of any other document. Use of the software itself is governed by the Terms of use, which supplement them; in the event of any conflict, these terms prevail.

The customer accepts them by ticking a box by which they declare that they are acting for the purposes of their business and accept these terms, the Terms of use and our Data processing agreement. This box is presented on registration on this site, and again before any payment on this site; an account can be opened from the application, for an installation from the Shopify App Store, only with the same declaration and the same acceptance. The holder of an account opened before the current version came into force is invited to accept it from their customer area. The date of that acceptance and the version accepted are kept. These documents remain available at any time on this site, where the customer may save or print them.

LIORA is a management tool intended for merchants running a Shopify store. It is sold exclusively to businesses acting for the purposes of their trade — individuals or legal entities entered in a professional register in their country.

The customer declares this status by ticking the acceptance box described above. It follows that the provisions of the French Consumer Code (code de la consommation) specific to consumers, in particular the fourteen-day right of withdrawal and recourse to a consumer mediator, do not apply to this contract.

We would rather say this plainly than leave it to be guessed: a private individual who subscribed in spite of this clause would nonetheless keep the protections the law grants them. They need only write to us at direction@liora-eu.com for us to act accordingly.

The subscription starts with a five-day free trial, with no commitment. No amount is charged during that period.

On this site, the trial starts on subscription, which registers a means of payment; the first charge is made at the end of the trial, on the date shown before you confirm, unless the subscription is terminated before that date. That date remains shown in the customer area throughout the trial. The trial is available only once per business.

The LIORA Core subscription taken out on this site is billed at €40 per month, or €420 per year payable in a single payment — the equivalent of €35 per month. Both plans give access to the same features.

No VAT is added: VAT not applicable, Article 293 B of the French General Tax Code (Code général des impôts). Hugo BILLAUX EI benefits from the VAT exemption for small businesses (franchise en base de TVA), and the amounts above are those we charge. Should that regime cease to apply, the applicable VAT would be added and the customer would be informed before any charge at a different amount.

For an installation from the Shopify App Store, the price is the one in our price list for the store’s currency. It is displayed and approved in Shopify before any charge, together with the length of the trial; only the monthly plan is offered there, billed every thirty days. Any taxes that Shopify adds to its invoice remain payable by the customer.

Prices may change. An increase never applies to a period already paid for: it takes effect at the following renewal date and is announced at least thirty days in advance, by email to the address on the account. A customer who does not accept it may terminate before that renewal date, at no cost.

Payment is made by bank card, on subscription and then at each renewal date, through Stripe Payments Europe Ltd. Card details never pass through our servers and are never stored by us.

A customer who installs LIORA from the Shopify App Store is billed by Shopify, on their store’s invoice, under that platform’s terms. The same account cannot be billed on both sides: a subscription is refused for as long as the existing one has not been terminated.

Invoices are made available in the customer area at each renewal date. The first charge, at the end of the trial, is a condition for opening the application: if it fails, the application remains closed until the payment is made good. If a later charge fails, further attempts are made automatically and access is maintained in the meantime; if the payment has still not been made good once they are over, we may suspend access, without the data being deleted: the customer regains it, with their data, as soon as they settle the matter from their customer area. This suspension, like the closure that follows a declined first charge, is limited in time: if the payment has not been made good within thirty days of the subscription being closed for non-payment, the contract ends, and the retrieval period provided for in the ‘Switching providers’ section then begins, at the end of which the data is erased.

The subscription is payable in advance, on subscription and then at each renewal date. No discount is granted for early payment.

Any late payment automatically gives rise, from the day after the due date and without any reminder being necessary, to late-payment penalties calculated at the interest rate applied by the European Central Bank to its most recent refinancing operation plus ten percentage points, together with a fixed indemnity of forty euros for recovery costs (Articles L441-10 and D441-5 of the French Commercial Code).

The subscription is entered into for one month or for one year depending on the plan chosen, and renews automatically for an identical term unless it is terminated.

Termination is carried out from the customer area, at any time and without having to give a reason. It takes effect at the end of the current period: the service remains accessible until that date, and no further charge is made. There is no notice period, no fee and no penalty.

A period that has started is not refunded, including for the annual subscription — the annual price being precisely the consideration for that cash commitment. This rule does not prevent refunds that we grant on our own initiative where the circumstances warrant it.

We may terminate a subscription in the event of a serious breach by the customer of their obligations, in particular use contrary to the Terms of use, after a formal notice has remained without effect for fifteen days. The formal notice and the termination are notified in writing, with the reasons for them. The termination takes effect at the end of the period already paid for, which is not refunded; during the free trial, or where the current instalment has remained unpaid, it takes effect immediately.

We are bound by an obligation of means (obligation de moyens), with no guaranteed availability rate: we take reasonable steps to keep the service accessible, but promise no stated availability rate, since we could not keep such a promise on infrastructure we do not control alone. The measures that protect the service and the data are described on our Security and incident response page.

Scheduled interruptions are announced in advance whenever possible. The service depends on the Shopify API: an outage of that platform may affect synchronisation features without the contract being terminated as a result.

The catalogue, the orders and the commercial data processed in LIORA remain the property of the customer. We make no commercial use of them, do not sell them on and do not use them to train models.

The data the customer can export themselves, its formats, fields and limits are described on our Data portability and switching providers page. The customer’s Shopify store, for its part, keeps working without us: LIORA is never the sole holder of that data.

The processing of personal data is governed by our Privacy policy and, for the data the customer entrusts to us as a processor, by our Data processing agreement.

Regulation (EU) 2023/2854 (the Data Act) gives the customer the right to leave LIORA for another provider, or to move their data to their own infrastructure, without obstacle. This section sets out the conditions for doing so, in accordance with Article 25 of that regulation. It also applies to straightforward termination: whatever the reason, the end of the contract opens the same rights of retrieval and then of erasure.

The customer makes the request in writing, to direction@liora-eu.com, at any time. No notice period is required: the process begins on receipt of the request. In it, the customer states what they wish to do:

• switch to another provider, giving us the relevant details of that provider;
• move their data to their own infrastructure;
• have their exportable data and digital assets erased, without switching to another provider.

A transition period of no more than thirty calendar days then begins, during which the contract continues to apply. During that period, we:

• provide reasonable assistance to the customer and to the third parties they authorise;
• act with due care to ensure the continuity of their business, and continue to provide the service;
• inform them clearly of the known risks to that continuity;
• maintain a high level of security throughout the switch, in particular for their data during its transfer and during the retrieval period.

If this thirty-day period is technically impossible to meet, we notify the customer within fourteen working days of their request, giving the reasons for that impossibility and indicating an alternative transition period, which may not exceed seven months. Continuity of service is ensured throughout that period. The customer may, for their part, extend the transition period once, for whatever length of time they consider appropriate to their needs.

We support the customer’s exit strategy by providing them with all relevant information: formats, data structures and the means of retrieving the data.

The categories of data and digital assets that can be transferred are described exhaustively on our Data portability and switching providers page. They include, as a minimum, all exportable data: the data the customer has entered or imported, the files they have uploaded and the documents generated from their data. The only exclusions are data specific to the internal operation of the service whose disclosure would infringe our trade secrets, listed on the same page; this exclusion never hinders or delays the switch.

At the end of the transition period, a retrieval period of at least thirty calendar days begins, during which the customer’s data remains stored, intact, and is handed over to them on request.

The contract ends, and the customer is informed of this in writing, once the switch has been completed or, if the customer does not wish to switch provider but to have their data erased, on receipt of their request.

On expiry of the retrieval period, or of any longer period agreed with the customer, we erase in full the exportable data and the digital assets that the customer has generated or that relate directly to them, and confirm this to them in writing. A customer who requests erasure may obtain it without waiting for the end of that period. Encrypted backups may keep a copy for the time it takes them to rotate; they are never consulted and are overwritten automatically.

Switching providers and retrieving data incur no charge. Sums already paid for the current period are not refunded, as with a termination at the customer’s initiative.

The customer declares, for themselves and for the persons who own or control them, that they:

• do not appear on any list of persons or entities subject to an asset freeze or another restrictive measure of the European Union or of France, and are not owned or controlled by such a person or entity;
• are not established in Russia, in Belarus, or in any territory of Ukraine occupied or annexed by Russia (Crimea, Sevastopol, and the Donetsk, Luhansk, Zaporizhzhia and Kherson regions);
• do not give access to the service to such persons or entities, from those territories, or on their behalf.

These undertakings take particular account of Regulation (EU) No 269/2014 on asset freezes, and of Regulation (EU) No 833/2014, which prohibits the supply to the Government of Russia and to entities established in Russia of the enterprise management software listed in its Annex XXXIX. Only restrictive measures adopted by the European Union and by France are taken into account.

Where these undertakings are not complied with, or where a serious doubt has not been dispelled, we may refuse a subscription, suspend access without notice and terminate the contract automatically. No sum is then refunded to funds or accounts subject to a freezing measure; any refund due is paid only on the conditions permitted by the regulations.

Our obligation is an obligation of means. Our liability, on any ground whatsoever, is limited to the amounts actually paid by the customer over the twelve months preceding the event giving rise to the claim.

This limit does not apply in the event of gross negligence or wilful misconduct, nor in the event of personal injury, nor in any case where the law prohibits it. Nor does it cover breaches of personal data protection, which fall under the regime specific to the GDPR.

The customer remains responsible for the accuracy of the data they enter and for the business decisions they take on the basis of the information shown by the service.

We may amend these terms. Any substantial change is announced at least thirty days in advance by email. For a contract in progress, the new version applies as soon as the customer accepts it from their customer area; otherwise, from the first renewal date following that thirty-day period. Until then, the previous version continues to apply. A customer who does not accept the new version may terminate at no cost before that date.

These terms are governed by French law. Only their French version is legally binding.

In the event of a disagreement, the parties first endeavour to reach an amicable solution: an email to direction@liora-eu.com always receives a reply. Failing agreement within thirty days, the dispute is brought before the competent courts for the place where Hugo BILLAUX EI has its registered office.