Terms of sale

These terms govern the sale of the subscription to the LIORA service, published by LIORA. They apply to every subscription, to the exclusion of any other document. Use of the software itself is governed by the Terms of use, which complete them.

Subscribing means accepting these terms. They are available at any time on this page, and the customer may save or print them.

LIORA is a management tool intended for merchants running a Shopify store. It is sold exclusively to businesses acting for the purposes of their trade — individuals or companies registered in a professional register in their country.

The customer declares this status when registering. It follows that the provisions of the French Consumer Code (code de la consommation) specific to consumers, in particular the fourteen-day right of withdrawal and recourse to a consumer ombudsman, do not apply to this contract.

We would rather say this plainly than leave it to be guessed: a private individual who subscribed in spite of this clause would nonetheless keep the protections the law grants them. They need only write to us at direction@liora-eu.com for us to act accordingly.

The subscription starts with a five-day free trial, with no commitment. No amount is charged during that period.

A means of payment may be registered from the outset: in that case, the first charge is made at the end of the five days, unless the subscription is terminated before that date. The exact date of the first charge is shown in the customer area throughout the trial. The trial is available once per business only.

The LIORA Core subscription is billed at €40 excluding tax per month, or €420 excluding tax per year payable in a single payment — the equivalent of €35 per month. Both plans give access to the same features.

LIORA benefits from the VAT exemption provided for in Article 293 B of the French General Tax Code (Code général des impôts): no VAT is invoiced, and the amounts above are therefore those actually charged. Should that regime cease to apply, the applicable VAT would be added and the customer would be informed before any charge at a different amount.

Prices may change. An increase never applies to a period already paid for: it takes effect at the following renewal date and is announced at least thirty days in advance, by email to the address on the account. A customer who refuses it may terminate before that date, at no cost.

Payment is made by bank card, on subscription and then at each renewal date, through Stripe Payments Europe Ltd. Card details never pass through our servers and are never stored by us.

A customer who installs LIORA from the Shopify App Store is billed by Shopify, on their store invoice, under that platform's terms. The same account cannot be billed on both sides: a subscription is refused for as long as the existing one has not been terminated.

Invoices are made available in the customer area at each renewal date. If a charge fails, access is maintained while the payment is being settled; after that, the account is suspended, without the data being deleted.

The subscription is entered into for one month or for one year depending on the plan chosen, and renews automatically for an identical term unless it is terminated.

Termination is carried out from the customer area, at any time and without having to give a reason. It takes effect at the end of the current period: the service remains accessible until that date, and no further charge is made. There is no notice period, no fee and no penalty.

A period already started is not refunded, including for the annual subscription — the annual price being precisely the consideration for that cash commitment. This rule does not stand in the way of refunds we grant on our own initiative where the circumstances warrant it.

We may terminate a subscription in the event of a serious breach by the customer of their obligations, in particular use contrary to the Terms of use, after a formal notice has remained without effect for fifteen days. The balance of the period paid for in advance is then refunded pro rata.

We use reasonable means to keep the service available at all times, without guaranteeing a stated availability rate: we do not promise one, because we could not keep that promise on infrastructure we do not control alone. What we do guarantee is set out in our Security and incident response.

Scheduled interruptions are announced in advance whenever possible. The service depends on the Shopify API: an outage of that platform may affect synchronisation features without the contract being terminated as a result.

The catalogue, the orders and the commercial data processed in LIORA remain the property of the customer. We make no commercial use of them, do not sell them on and do not use them to train models.

At the end of the contract, the customer may export their data from the application. It remains retrievable for thirty days after termination, and is then deleted. Their Shopify store, for its part, keeps working without us: LIORA is never the sole holder of that data.

The processing of personal data is governed by our Privacy policy and, for the data the customer entrusts to us as a processor, by our Data processing agreement.

LIORA is bound by a best-efforts obligation (obligation de moyens). Its liability, on any ground whatsoever, is limited to the amounts actually paid by the customer over the twelve months preceding the triggering event.

This limit does not apply in the event of gross negligence or wilful misconduct, nor in the event of personal injury, nor in any case where the law prohibits it. Nor does it cover breaches of personal data protection, which fall under the regime specific to the GDPR.

The customer remains responsible for the accuracy of the data they enter and for the business decisions they take on the basis of the information shown by the service.

We may amend these terms. Any substantial change is announced at least thirty days in advance by email. A customer who refuses it may terminate before it takes effect; failing that, it applies from the following renewal date.

These terms are governed by French law. Only the French version is legally binding.

In the event of a disagreement, the parties first endeavour to reach an amicable solution: an email to direction@liora-eu.com always receives a reply. Failing agreement within thirty days, the dispute is brought before the competent courts in the jurisdiction where LIORA has its registered office.