Terms of use

These terms of use (the ‘Terms’) govern access to and use of the LIORA service, published by Hugo BILLAUX EI.

They are supplemented by the Terms of sale, which set the price, the term of the subscription, its termination and the limits of our liability, and by our Data processing agreement for the data of your own customers. In the event of any conflict between these Terms and the Terms of sale, the Terms of sale prevail.

You accept these three documents by ticking the box provided for that purpose when you register on this site, and again before any payment on this site. An account can be opened from the application, for an installation from the Shopify App Store, only with the same acceptance: without it, the account is not created. If your account was opened before the current version came into force, your customer area invites you to accept it. The date of your acceptance and the version you accepted are kept.

The service is reserved for business users who act for the purposes of their trade and hold an account. Access to the application requires a free trial or a current subscription, on the conditions set out in the Terms of sale.

You are responsible for keeping your login details confidential and for any activity carried out from your account.

You undertake to use the service in accordance with the law and not to interfere with its proper operation or with the rights of third parties.

You also undertake to comply with the ‘Compliance with restrictive measures’ section of the Terms of sale, which applies to using the service as much as to subscribing to it.

The products, files, images, text and other content that you import or upload into LIORA remain yours, and you are responsible for them. You grant us only the right to store, process and display them in order to provide the service to you.

Illegal content is prohibited, in particular:

• content that infringes the rights of others — copyright, trade marks, privacy, image rights;
• child sexual abuse material, and content that glorifies terrorism or incites hatred or violence;
• malicious files;
• special categories of personal data within the meaning of Article 9 of the GDPR, which the service is not designed to receive.

We do not monitor the content you entrust to us and use no automated moderation tool. When content is reported to us — through our reporting form or by an authority — or when we discover content that appears to be illegal or contrary to these Terms, the decision is taken by a person, after review.

Depending on how serious the matter is, that decision may consist of removing the content or disabling access to it, suspending all or part of the service, or terminating the contract on the conditions set out in the Terms of sale. It is notified to you in writing, with the reasons for it: the facts concerned, the rule applied (a legal provision or a clause of these Terms), the measure taken and its duration, and the means of redress available to you.

You may challenge it by writing to direction@liora-eu.com within six months: your complaint is reviewed by a person, and the decision is lifted if it was not justified. In any event, you remain free to bring the matter before the courts.

LIORA is an independent application that connects to your Shopify store. These Terms are concluded between you and Hugo BILLAUX EI, and not with Shopify. Accordingly:

• the LIORA application is our sole responsibility, and not that of Shopify;
• Shopify is not responsible for any defects in the application, nor for any damage that may result from them;
• Shopify provides no support for installing or using the application: support is provided by us, at direction@liora-eu.com;
• any liability that may arise from your access to or use of the application rests with us, within the limits set out in the Terms of sale, and never with Shopify.

Your use of Shopify remains governed by the terms you have agreed with Shopify.

The LIORA software, its name and its logo remain our property. The subscription grants you a personal, non-exclusive right of use for the term of the contract. Third-party components built into the service remain subject to their own licences.

We are bound by an obligation of means (obligation de moyens), with no guaranteed availability rate. Our availability commitments and the limits of our liability are those set out in the Terms of sale.

The price of the subscription, its term, its renewal, its termination and the conditions under which it may change are set by the Terms of sale.

You may stop using the service at any time, and terminate your subscription on the conditions set out in the Terms of sale.

In the event of a serious breach of these Terms, we may suspend your access after a formal written notice has remained without effect for fifteen days. The Terms of sale specify the conditions under which the contract may then be terminated.

We suspend access without prior formal notice only in an emergency: a threat to the security of the service or of data, manifestly illegal content, a legal obligation or a decision by an authority, or a breach of the ‘Compliance with restrictive measures’ section of the Terms of sale. The suspension is then limited to what the emergency requires.

Any suspension is notified to you in writing, with the reasons for it, and may be challenged at direction@liora-eu.com.

We may amend these Terms. Any substantial change is announced to you by email at least thirty days before it takes effect. For a contract in progress, the new version applies as soon as you accept it from your customer area; otherwise, from the first renewal date of your subscription following that thirty-day period, or at the end of that period if you have no subscription in progress. Until then, the previous version continues to apply. If you do not accept the new version, you may terminate your subscription at no cost before that date. A change imposed by law may take effect sooner, where the law so requires.

These Terms are governed by French law. Only their French version is legally binding. Disputes are settled as provided for in the Terms of sale.