Data portability and switching providers

Last updated: 18 September 2026

This translation is provided for convenience only. Only the French version is legally binding.

What this page is for

Regulation (EU) 2023/2854 (the Data Act) guarantees that you can leave LIORA and take your data with you. This page keeps the register it requires: what you can export yourself, in which formats and with what limits, what is handed over to you on request, and where your data is kept.

The conditions for switching providers — time limits, assistance, end of the contract and erasure — are set by the ‘Switching providers’ section of our Terms of sale. Switching providers and retrieving your data are never charged for.

What you can export yourself

Each export is started from the corresponding screen of the application. Tabular files are in CSV format, UTF-8 encoded, with the semicolon as separator: they open in a spreadsheet as in any other software. In exports produced by our servers, a text cell beginning with =, +, - or @ is neutralised, so that a spreadsheet does not run it as a formula.

Product catalogue

Format: CSV
Fields: Name, SKU, status, type, vendor, number of variants, total stock, minimum and maximum price, currency, date of last update.
Limits: The products selected by the list filters, up to 10,000; a manual selection covers 100 products at most.

Stock

Format: CSV
Fields: Product, SKU, category, available stock, reserved stock, total stock, minimum threshold, date of last update.
Limits: The rows selected by the filters, up to 10,000; a manual selection covers 100 rows at most.

Accounting export

Format: ZIP archive
Fields: Invoices and credit notes issued (PDF); purchase documents as uploaded; ventes.csv (number, type, date of issue, customer, total excluding VAT, VAT, total including VAT, currency, VAT rate, credited invoice); achats.csv (file, supplier, reference, document date, upload date, totals excluding VAT, VAT and including VAT, delivery, currency, due date, payment date).
Limits: A period of 366 days at most, 10,000 documents and 100 MB per archive: beyond that, the export is refused and the period must be shortened.

Purchase invoices

Format: CSV
Fields: Number, supplier, date of issue, due date, status, amounts excluding VAT, VAT and including VAT, payment method, currency.
Limits: The invoices ticked, or all those selected by the filters.

Raw materials

Format: CSV
Fields: Material, reference, supplier, stock, reorder threshold, status.
Limits: The materials ticked, or all those selected by the filters.

Breakage

Format: CSV
Fields: Date, category, reference, description, quantity, unit, unit cost, amount, reason, production order.
Limits: The rows displayed for the period chosen.

Profitability

Format: CSV
Fields: Revenue, material cost, cost of supplies, total cost and gross margin.
Limits: The indicators for the period chosen.

Activity log

Format: CSV
Fields: Date, author, action, module, item concerned.
Limits: The page of the log displayed on screen.

End customer file

Format: PDF and JSON
Fields: The customer’s data, their orders, their invoices and the emails sent to them.
Limits: One file per access or portability request.

Attached files (customers, orders, purchase invoices)

Format: Original format
Fields: The file as it was uploaded.
Limits: One file at a time.

Documents

Format: PDF
Fields: Invoice or credit note, picking slip, recipe sheet, promotion reports, production shopping list.
Limits: One document at a time.

Export	Format	Fields	Limits
Product catalogue	CSV	Name, SKU, status, type, vendor, number of variants, total stock, minimum and maximum price, currency, date of last update.	The products selected by the list filters, up to 10,000; a manual selection covers 100 products at most.
Stock	CSV	Product, SKU, category, available stock, reserved stock, total stock, minimum threshold, date of last update.	The rows selected by the filters, up to 10,000; a manual selection covers 100 rows at most.
Accounting export	ZIP archive	Invoices and credit notes issued (PDF); purchase documents as uploaded; ventes.csv (number, type, date of issue, customer, total excluding VAT, VAT, total including VAT, currency, VAT rate, credited invoice); achats.csv (file, supplier, reference, document date, upload date, totals excluding VAT, VAT and including VAT, delivery, currency, due date, payment date).	A period of 366 days at most, 10,000 documents and 100 MB per archive: beyond that, the export is refused and the period must be shortened.
Purchase invoices	CSV	Number, supplier, date of issue, due date, status, amounts excluding VAT, VAT and including VAT, payment method, currency.	The invoices ticked, or all those selected by the filters.
Raw materials	CSV	Material, reference, supplier, stock, reorder threshold, status.	The materials ticked, or all those selected by the filters.
Breakage	CSV	Date, category, reference, description, quantity, unit, unit cost, amount, reason, production order.	The rows displayed for the period chosen.
Profitability	CSV	Revenue, material cost, cost of supplies, total cost and gross margin.	The indicators for the period chosen.
Activity log	CSV	Date, author, action, module, item concerned.	The page of the log displayed on screen.
End customer file	PDF and JSON	The customer’s data, their orders, their invoices and the emails sent to them.	One file per access or portability request.
Attached files (customers, orders, purchase invoices)	Original format	The file as it was uploaded.	One file at a time.
Documents	PDF	Invoice or credit note, picking slip, recipe sheet, promotion reports, production shopping list.	One document at a time.

What has no self-service export

Other data — in particular orders, customer records, recipes, production orders, promotions, suppliers and application settings — cannot currently be exported to a file from the application. It is handed over to you on request, as explained in the next section.

The catalogue, orders and customers come from your Shopify store: they remain there, and Shopify lets you export them from its admin.

A complete export, on request

On written request to direction@liora-eu.com, we hand over to you within thirty days a complete export of all your exportable data: one file per category, in a structured, commonly used and machine-readable format (CSV or JSON), together with the files you have uploaded, in their original format. This is free of charge, including during the retrieval period that follows the end of the contract.

Transferable data and exclusions

All exportable data is transferable: the data you have entered or imported into LIORA (including the copy of your Shopify store’s data), the files you have uploaded, and the documents generated from your data, such as your invoices.

The only exclusions are data specific to the internal operation of the service whose disclosure would infringe our trade secrets: the application’s code, our security keys and secrets, our servers’ technical logs, and internal working tables (synchronisation queues, indexes, caches). This exclusion never hinders or delays your switch to another provider.

Where your data is, and under which jurisdiction

Scaleway SAS

Role: Application, application database and files.
Location: France.
Jurisdiction: French company, subject to French and European law.

Vercel Inc.

Role: Hosting and execution of the site.
Location: European Union (Paris).
Jurisdiction: Group established in the United States.

Databricks, Inc. (Neon service)

Role: Database of the site’s customer accounts.
Location: European Union (Frankfurt).
Jurisdiction: Group established in the United States.

Stripe Payments Europe Ltd

Role: Collection of subscription payments.
Location: Ireland.
Jurisdiction: Subsidiary of a group established in the United States.

Resend Inc.

Role: Delivery of the site’s emails.
Location: Sent from the European Union.
Jurisdiction: Group established in the United States.

Google (Google Workspace)

Role: Our team’s email.
Location: Location not guaranteed by Google.
Jurisdiction: Group established in the United States.

Provider	Role	Location	Jurisdiction
Scaleway SAS	Application, application database and files.	France.	French company, subject to French and European law.
Vercel Inc.	Hosting and execution of the site.	European Union (Paris).	Group established in the United States.
Databricks, Inc. (Neon service)	Database of the site’s customer accounts.	European Union (Frankfurt).	Group established in the United States.
Stripe Payments Europe Ltd	Collection of subscription payments.	Ireland.	Subsidiary of a group established in the United States.
Resend Inc.	Delivery of the site’s emails.	Sent from the European Union.	Group established in the United States.
Google (Google Workspace)	Our team’s email.	Location not guaranteed by Google.	Group established in the United States.

For a provider belonging to a group established in the United States, access to data by that country’s authorities, under its law, cannot be ruled out. The commercial data you entrust to the application, however, is hosted by Scaleway, a French company.

Measures against access by third-country governments

To prevent an authority of a third country from accessing your data in breach of EU or French law:

Hosting: the application’s data is hosted in France, by a French provider.
Encryption: in transit and at rest, as described on our Security and incident response page.
Restricted access: only our servers and authorised persons have access to the data.
Review of every request: a request for access from an authority of a third country is complied with only if it is based on an international agreement in force, or meets the conditions of Article 32 of Regulation (EU) 2023/2854. We then disclose only what is strictly necessary, and inform you before responding, except where the request serves a criminal investigation, and for as long as is necessary to preserve its effectiveness.

Any questions

Write to direction@liora-eu.com: we will answer any question about retrieving your data or switching providers.

This page is the register provided for in Article 26 of Regulation (EU) 2023/2854. It is updated whenever the application’s exports change.