General

Sign-in or access problem

What to do if you are asked to sign in again, or if access is denied.

What you can do

  • After a reload, the app finds your company on its own and takes you back to the page you were on.
  • If a screen shows “Access denied”, your account does not have the required permission in this company: ask an administrator for it.
  • If you see “No access has been granted to you yet”, you are a member of the company, but no role has been assigned to you: an administrator needs to assign one, and your access will appear without you having to sign in again.
  • If your session has expired, the app asks you to sign in again, then takes you back to your page: what was saved is not lost.