Customers
Respond to a privacy request
When a customer exercises their rights, the request arrives in LIORA — with its deadline.
What you can do
- Open “Privacy”: each request shows its kind (data access, customer erasure, store data erasure), its status and the days remaining.
- A request can also be opened from a customer page, with “Access request” or “Erasure request”; it is then handled in “Privacy”.
- “View the file” rebuilds what LIORA holds at the moment you look — nothing is kept between two readings; “Export (PDF)” and “Export (JSON)” download it.
- You reply to your customer yourself: LIORA never writes on your behalf, and an access request deletes no data.
- “Erase this customer and close” permanently erases the customer from LIORA (identity, addresses, notes). If the request did not come from Shopify, also erase them in your store’s admin: LIORA cannot do it for you.